{"id":47,"date":"2021-11-04T16:29:50","date_gmt":"2021-11-04T16:29:50","guid":{"rendered":"https:\/\/dl.cuni.cz\/en\/?page_id=47"},"modified":"2025-09-08T07:36:12","modified_gmt":"2025-09-08T07:36:12","slug":"user-support","status":"publish","type":"page","link":"https:\/\/elearning.cuni.cz\/english\/user-support\/","title":{"rendered":"User Support"},"content":{"rendered":"\r\n<h4>\u21d2 User support of Charles university Prague<\/h4>\r\n\r\n\r\n\r\n<p><strong><span style=\"color: #bf1919;\">IMPORTANT<\/span><\/strong>! Please note that the helpdesk and the elearning team are available on weekdays from 8:00 am to 4:00 pm. If you are planning learning activities <span style=\"color: #bf1919;\"><strong>outside of these times<\/strong><\/span>, you need to take into account that the helpdesk . Any helpdesk activity outside of these hours <strong><span style=\"color: #bf1919;\">must be negotiated individually<\/span><\/strong>. Thank you for your understanding.<\/p>\r\n\r\n\r\n\r\n<ul>\r\n<li><strong>Helpdesk Moodle UK<\/strong>: <a href=\"mailto:moodle-help@ruk.cuni.cz\">moodle-help@ruk.cuni.cz<\/a><\/li>\r\n<li><strong>Microsoft 365 support (accounts and logins to all M365 applications including MS Teams)<\/strong>: <a href=\"https:\/\/servicedesk.cuni.cz\/marketplace\/formcreator\/front\/wizard.php\" target=\"_blank\" rel=\"noreferrer noopener\">form for your request<\/a> (Czech only)<\/li>\r\n<li><strong>MS Teams methodological support for teachers (advice on how to teach with MS Teams)<\/strong>:\u00a0<a href=\"mailto:elearning@cuni.cz\">elearning@cuni.cz<\/a><\/li>\r\n<li><strong>Helpdesk Turnitin UK:<\/strong>\u00a0<a href=\"mailto:turnitin-centralni-podpora-l@cuni.cz\">turnitin-centralni-podpora-l@cuni.cz<\/a><\/li>\r\n<li><strong>Helpdesk ZOOM UK:\u00a0<\/strong><a href=\"mailto:zoom@lfp.cuni.cz\">zoom@lfp.cuni.cz<\/a><\/li>\r\n<li><strong>Helpdesk Mahara<\/strong>: <a href=\"mailto:mahara@ruk.cuni.cz\">mahara@ruk.cuni.cz<\/a><\/li>\r\n<li><strong>Helpdesk Mediaserver<\/strong>: <a href=\"mailto:streamservery@ruk.cuni.cz\">streamservery@ruk.cuni.cz<\/a><\/li>\r\n<\/ul>\r\n\r\n<h4><strong><div class=\"su-heading su-heading-style-default su-heading-align-center\" style=\"font-size:20px;margin-bottom:20px\"><div class=\"su-heading-inner\">Manuals for working with the systems<\/div><\/div><\/strong><\/h4>\r\n<p><strong>Instructions for working with the systems<\/strong> can be found on the individual system pages. You can access them from the main menu at the top of the page.<\/p>\r\n\r\n<h4>\u00a0<\/h4>\r\n<p><strong><div class=\"su-heading su-heading-style-default su-heading-align-center\" style=\"font-size:20px;margin-bottom:20px\"><div class=\"su-heading-inner\">Faculty e-learning coordinators<\/div><\/div><\/strong><\/p>\r\n<h4><strong><a>\r\n\r\n<p><\/a><\/strong><\/h4>\n<p>Faculty e-learning coordinators are your &#8220;ombudsmen&#8221; in communication with central departments involved in the provision of e-learning at Charles University. If you have a request that you would like to have addressed centrally, whether it is a request for a technical solution or a need for special training, please do not hesitate to contact your coordinator. He is the one who always has up-to-date information and knows what is happening at your faculty within elearning. Above all, each coordinator is there to let the right hand know what the left hand is doing. <div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus-square-1 su-spoiler-closed\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Faculty e-learning coordinators list<\/div><div class=\"su-spoiler-content su-clearfix\"> <div class=\"su-table su-table-alternate\">\n<p><strong>Catholic Theological Faculty (KTF)\u00a0<\/strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p>\n<ul>\n<li>V\u00e1clav Sojka | <a href=\"mailto:vaclav.sojka@ktf.cuni.cz\">vaclav.sojka@ktf.cuni.cz<\/a><\/li>\n<li>Petra Oul\u00edkov\u00e1, Ph.D. | <a href=\"mailto:oulikova@ktf.cuni.cz\">oulikova@ktf.cuni.cz<\/a><\/li>\n<\/ul>\n<p><strong>Protestant Theological Faculty (ETF)<\/strong><\/p>\n<ul>\n<li>Zdenko \u0160. \u0160irka, Ph.D. | <a href=\"mailto:sirka@etf.cuni.cz\">sirka@etf.cuni.cz<\/a><\/li>\n<\/ul>\n<p><strong>Hussite Theological Faculty (HTF)<\/strong><\/p>\n<ul>\n<li>PhDr. Ji\u0159\u00ed Pavl\u00edk, Ph.D. | <a href=\"mailto:jiri.pavlik@htf.cuni.cz\">jiri.pavlik@htf.cuni.cz<\/a><\/li>\n<li>ThDr. Ji\u0159\u00ed Vogel, Th.D. | <a href=\"mailto:jiri.vogel@htf.cuni.cz\">jiri.vogel@htf.cuni.cz<\/a><\/li>\n<li>Milada Pleskotov\u00e1 | <a href=\"mailto:milada.pleskotova@htf.cuni.cz\">milada.pleskotova@htf.cuni.cz<\/a><\/li>\n<\/ul>\n<p><strong>Faculty of Law (PRF)<\/strong>\u00a0\u00a0<\/p>\n<ul>\n<li>Viktor Hatina | <a href=\"mailto:viktor.hatina@prf.cuni.cz\">viktor.hatina@prf.cuni.cz<\/a><\/li>\n<li>Stanislav Pot\u011b\u0161il (Moodle) | <a href=\"mailto:potesil@prf.cuni.cz\">potesil@prf.cuni.cz<\/a><\/li>\n<li>Michal \u0158\u00edha | <a href=\"mailto:rihamich@prf.cuni.cz\">rihamich@prf.cuni.cz<\/a><\/li>\n<\/ul>\n<p><strong>First Faculty of Medicine (1LF)<\/strong><\/p>\n<ul>\n<li>Martin Vejra\u017eka, Ph.D. | <a href=\"mailto:martin.vejrazka@lf1.cuni.cz\">martin.vejrazka@lf1.cuni.cz<\/a><\/li>\n<li>MUDr. Stanislav \u0160t\u00edpek, DrSc. | <a href=\"mailto:stanislav.stipek@lf1.cuni.cz\">stanislav.stipek@lf1.cuni.cz<\/a><\/li>\n<li>\u010cestm\u00edr \u0160tuka, Ph.D., MBA | <a href=\"mailto:cestmir.stuka@lf1.cuni.cz\">cestmir.stuka@lf1.cuni.cz<\/a><\/li>\n<li>Jitka Feberov\u00e1, Ph.D. | <a href=\"mailto:jitka.feberova@lf1.cuni.cz\">jitka.feberova@lf1.cuni.cz<\/a><\/li>\n<li>Otakar Ra\u0161ka, Ph.D. | <a href=\"mailto:otakar.raska@lf1.cuni.cz\">otakar.raska@lf1.cuni.cz<\/a><\/li>\n<li>David Horv\u00e1th | <a href=\"mailto:david.horvath@lf1.cuni.cz\">david.horvath@lf1.cuni.cz<\/a>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/li>\n<\/ul>\n<p><strong>Second Faculty of Medicine (2LF)<\/strong><\/p>\n<ul>\n<li>Pavel Tesner | <a href=\"mailto:pavel.tesner@lfmotol.cuni.cz\">pavel.tesner@lfmotol.cuni.cz<\/a><\/li>\n<li>Drahom\u00edra Dvo\u0159\u00e1kov\u00e1 | <a href=\"mailto:drahomira.dvorakova@lfmotol.cuni.cz\">drahomira.dvorakova@lfmotol.cuni.cz<\/a><\/li>\n<\/ul>\n<p><strong>Third Faculty of Medicine (3LF)<\/strong><\/p>\n<ul>\n<li>Eugen Kva\u0161\u0148\u00e1k, Ph.D. | <a href=\"mailto:eugen.kvasnak@lf3.cuni.cz\">eugen.kvasnak@lf3.cuni.cz<\/a><\/li>\n<li>Jana Fauknerov\u00e1 Mat\u011bj\u010dkov\u00e1, Ph.D. | <a href=\"mailto:jana.fauknerova@lf3.cuni.cz\">jana.fauknerova@lf3.cuni.cz<\/a><\/li>\n<li>Josef Fontana | <a href=\"mailto:josef.fontana@lf3.cuni.cz\">josef.fontana@lf3.cuni.cz<\/a><\/li>\n<\/ul>\n<p><strong>Faculty of Medicine in Plze\u0148 (LFP)<\/strong><\/p>\n<ul>\n<li>Daniel Rajdl, Ph.D. | <a href=\"mailto:RAJDL@fnplzen.cz\">RAJDL@fnplzen.cz<\/a><\/li>\n<li>Martin Navr\u00e1til | <a href=\"mailto:navratil@dante.lfp.cuni.cz\">navratil@dante.lfp.cuni.cz<\/a><\/li>\n<li>Al\u017eb\u011bta Havl\u00ed\u010dkov\u00e1 | <a href=\"mailto:Alzbeta.Chladova@lfp.cuni.cz\">Alzbeta.Chladova@lfp.cuni.cz<\/a><\/li>\n<li>Anna Landrgottov\u00e1 | <a href=\"mailto:anna.landrgottova@lfp.cuni.cz\">anna.landrgottova@lfp.cuni.cz<\/a><\/li>\n<li>Dana Zde\u0148kov\u00e1 | <a href=\"mailto:Dana.Zdenkova@lfp.cuni.cz\">Dana.Zdenkova@lfp.cuni.cz<\/a><\/li>\n<\/ul>\n<p>\u00a0<strong>Faculty of Medicine in Hradec Kr\u00e1lov\u00e9 (LFHK)\u00a0<\/strong><\/p>\n<ul>\n<li>David Kordek, Ph.D. | <a href=\"mailto:kordekd@lfhk.cuni.cz\">kordekd@lfhk.cuni.cz<\/a><\/li>\n<li>Jan Freiberg | <a href=\"mailto:freiberj@lfhk.cuni.cz\">freiberj@lfhk.cuni.cz<\/a><\/li>\n<\/ul>\n<p><strong>Faculty of Pharmacy in Hradec Kr\u00e1lov\u00e9 (FAF)<\/strong><\/p>\n<ul>\n<li>Ing. Petra Matou\u0161kov\u00e1, Ph.D. | <a href=\"mailto:matousp7@faf.cuni.cz\">matousp7@faf.cuni.cz<\/a><\/li>\n<li>\u0160\u00e1rka Handlov\u00e1, doc. | <a href=\"mailto:handlovas@faf.cuni.cz\">handlovas@faf.cuni.cz<\/a><\/li>\n<\/ul>\n<p><strong>Faculty of Arts (FF)\u00a0\u00a0\u00a0<\/strong><\/p>\n<ul>\n<li>Petra Steinbergerov\u00e1 | <a href=\"mailto:petra.steinbergerova@ff.cuni.cz\">petra.steinbergerova@ff.cuni.cz<\/a><\/li>\n<li>Helena Filipov\u00e1 | <a href=\"mailto:helena.filipova2@ff.cuni.cz\">helena.filipova2@ff.cuni.cz<\/a><\/li>\n<li>Michaela M\u00e1lkov\u00e1 | <a href=\"mailto:michaela.malkova@ff.cuni.cz\">michaela.malkova@ff.cuni.cz<\/a><\/li>\n<\/ul>\n<p><strong>Faculty of Science\u00a0 (P\u0158F)<\/strong><\/p>\n<ul>\n<li>Jolana Hlav\u00e1\u010dkov\u00e1 | <a href=\"mailto:jolana.hlavackova@natur.cuni.cz\">jolana.hlavackova@natur.cuni.cz<\/a><\/li>\n<li>Shumran Hafoudh | <a href=\"mailto:shumran.hafoudh@natur.cuni.cz\">shumran.hafoudh@natur.cuni.cz<\/a><\/li>\n<li>Vladim\u00edr Zbranek | <a href=\"mailto:vladimir.zbranek@natur.cuni.cz\">vladimir.zbranek@natur.cuni.cz<\/a>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/li>\n<\/ul>\n<p><strong>Faculty of Mathematics and Physics (MFF)\u00a0\u00a0<\/strong>\u00a0\u00a0\u00a0\u00a0<\/p>\n<ul>\n<li>Zden\u011bk Halas, Dis.,Ph.D. | <a href=\"mailto:zdenek.halas@mff.cuni.cz\">zdenek.halas@mff.cuni.cz<\/a><\/li>\n<li>Petra Hoffmannov\u00e1 | <a href=\"mailto:hoffmannova@knih.mff.cuni.cz\">hoffmannova@knih.mff.cuni.cz<\/a><\/li>\n<\/ul>\n<p><strong>Faculty of Education (PEDF)<\/strong><\/p>\n<ul>\n<li>Tom\u00e1\u0161 Je\u0159\u00e1bek, Ph.D. | <a href=\"mailto:tomas.jerabek@pedf.cuni.cz\">tomas.jerabek@pedf.cuni.cz<\/a><\/li>\n<li>Jakub Lape\u0161 | <a href=\"mailto:jakub.lapes@pedf.cuni.cz\">jakub.lapes@pedf.cuni.cz<\/a><\/li>\n<\/ul>\n<p><strong>Faculty of Social Sciences (FSV)<\/strong><\/p>\n<ul>\n<li>Martin Nekola Ph.D. | <a href=\"mailto:martin.nekola@fsv.cuni.cz\">martin.nekola@fsv.cuni.cz<\/a><\/li>\n<li>Karol\u00edna Kuti\u0161ov\u00e1 | <a href=\"mailto:karolina.kutisova@fsv.cuni.cz\">karolina.kutisova@fsv.cuni.cz<\/a><\/li>\n<\/ul>\n<p><strong>Faculty of Physical Education and Sport (FTVS)<\/strong><\/p>\n<ul>\n<li>\u0160\u00e1rka Vokounov\u00e1, Ph.D.| <a href=\"mailto:vokounova@ftvs.cuni.cz\">vokounova@ftvs.cuni.cz<\/a><\/li>\n<li>Jan Chrudimsk\u00fd, Ph.D. | <a href=\"mailto:jan.chrudimsky@ftvs.cuni.cz\">jan.chrudimsky@ftvs.cuni.cz<\/a><\/li>\n<\/ul>\n<p><strong>Faculty of Humanities (FHS)\u00a0\u00a0\u00a0\u00a0\u00a0<\/strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p>\n<ul>\n<li>Jan Vav\u0159in\u00edk | <a href=\"mailto:Jan.Vavrinik@fhs.cuni.cz\">Vavrinik@fhs.cuni.cz<\/a><\/li>\n<li>Tom\u00e1\u0161 Hole\u010dek, Ph.D. | <a href=\"mailto:tomas.holecek@fhs.cuni.cz\">tomas.holecek@fhs.cuni.cz<\/a><\/li>\n<\/ul>\n<p><strong>Environment Centre (C\u017dP)<\/strong><\/p>\n<ul>\n<li>Ji\u0159\u00ed Dlouh\u00fd | <a href=\"mailto:jiri.dlouhy@czp.cuni.cz\">jiri.dlouhy@czp.cuni.cz<\/a><\/li>\n<\/ul>\n<p><strong>Institute for Language and Preparatory Studies (UJOP)<\/strong><\/p>\n<ul>\n<li>Pavel Pe\u010den\u00fd | <a href=\"mailto:pavel.peceny@ujop.cuni.cz\">pavel.peceny@ujop.cuni.cz<\/a> \u00a0<\/li>\n<\/ul>\n<p><strong>Center for Economic Research and Graduate Education (CERGE-EI)\u00a0\u00a0<\/strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p>\n<ul>\n<li>Pavl\u00edna Ku\u010derov\u00e1, DiS.| <a href=\"mailto:pavlina.kucerova@cerge-ei.cz\">kucerova@cerge-ei.cz<\/a><\/li>\n<li>Lucie Vasiljevov\u00e1 | <a href=\"mailto:Lucie.Vasiljevova@cerge-ei.cz\">Lucie.Vasiljevova@cerge-ei.cz<\/a><\/li>\n<li>Deborah Lucile Nov\u00e1kov\u00e1, M.A. | <a href=\"mailto:Deborah.Novakova@cerge-ei.cz\">Novakova@cerge-ei.cz<\/a><\/li>\n<\/ul>\n<\/div> For further questions, please contact the Moodle Helpdesk: <a href=\"moodle-help@ruk.cuni.cz\">moodle-help@ruk.cuni.cz<\/a> <\/div><\/div>\n<p>&nbsp;<\/p>\n<p><strong><a id=\"souhlas\"><\/a><div class=\"su-heading su-heading-style-default su-heading-align-center\" style=\"font-size:20px;margin-bottom:20px\"><div class=\"su-heading-inner\">Consent to the making and distribution of audiovisual recordings<\/div><\/div><\/strong><\/p>\n<ul>\n<li><strong><a id=\"souhlas\" href=\"https:\/\/dl.cuni.cz\/wp-content\/uploads\/vzor03_CZ-souhlas-porizeni-fotografie.docx\" data-type=\"URL\">Consent for audiovisual recording<\/a> (Czech only)<\/strong><\/li>\n<li><strong><a href=\"https:\/\/dl.cuni.cz\/wp-content\/uploads\/Souhlas-se-sirenim-zaznamu-a-zpracovanim-osobnich-udaju.docx\">Consent to dissemination of the recording and processing of personal data<\/a> (Czech only)<\/strong><\/li>\n<\/ul>\n<h4><strong><a><\/p>\n\r\n\r\n<\/a><\/strong><\/h4>\r\n<p>&nbsp;<\/p>\r\n<h4><strong><a id=\"coordinators\"><\/a><\/strong><\/h4>","protected":false},"excerpt":{"rendered":"<p>\u21d2 User support of Charles university Prague IMPORTANT! Please note that the helpdesk and the elearning team are available on weekdays from 8:00 am to 4:00 pm. If you are planning learning activities outside of these times, you need to take into account that the helpdesk . Any helpdesk activity outside of these hours must [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_links_to":"","_links_to_target":""},"_links":{"self":[{"href":"https:\/\/elearning.cuni.cz\/english\/wp-json\/wp\/v2\/pages\/47"}],"collection":[{"href":"https:\/\/elearning.cuni.cz\/english\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/elearning.cuni.cz\/english\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/elearning.cuni.cz\/english\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/elearning.cuni.cz\/english\/wp-json\/wp\/v2\/comments?post=47"}],"version-history":[{"count":15,"href":"https:\/\/elearning.cuni.cz\/english\/wp-json\/wp\/v2\/pages\/47\/revisions"}],"predecessor-version":[{"id":415,"href":"https:\/\/elearning.cuni.cz\/english\/wp-json\/wp\/v2\/pages\/47\/revisions\/415"}],"wp:attachment":[{"href":"https:\/\/elearning.cuni.cz\/english\/wp-json\/wp\/v2\/media?parent=47"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}